Ep. 039 The Dance Begins: Curing Operational Blindness in Healthcare

This episode launches the author’s new book, Operational Blindness, and reads key sections that show what transformation looks like when hospitals stop treating symptoms and fix systems. It paints a vision where sterile processing connects to OR outcomes, surgeons stop hoarding instruments, and executives can trace costs to root causes.

It also gives a precise definition of operational blindness — a systemic condition caused by measurement, reporting, and feedback failures — and offers diagnostic questions and a roadmap (Sterile By Design) for curing it so upstream teams become strategic value creators instead of hidden overhead.