Can Love Be a Fierce Business Force? | Marcus Buckingham - EP 779
Descripción del Episodio
Marcus reveals why extreme positive experiences, which people spontaneously describe using the word “love,” are the only true drivers of lasting customer loyalty, employee engagement, resilience, and performance. Drawing on extensive research, he introduces the five sequential feelings (control, harmony, significance, warmth, and growth) that leaders must intentionally design into every experience to help people flourish.
In this episode, you'll learn:
- Why love is the most powerful predictor of productive human behavior in business
- The J-curve effect and why average experiences create zero behavioral change
- The five sequential feelings required to design love into customer and employee experiences
- How to become an “experience maker” who treats every interaction as a cohesive stage play
- Why the founder’s flame matters and what happens when organizations drift into loveless machines
- The difference between fleeting moments and transformative experiences that shape long-term loyalty and growth
- Practical ways to design more loving experiences in meetings, customer interactions, and team leadership
Passion Struck is the #1 Health and Wellness Podcast and personal growth podcast dedicated to helping people live intentionally, unlock human potential, and create lives filled with meaning, purpose, and mattering.
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Download the Digital Workbook
Read the Companion Substack Article
Learn more about Marcus Buckingham:
Website: https://marcusbuckingham.com/
Book: Design Love In
Connect with John
- Pre-Order The Mattering Effect: https://matteringeffect.com/
- Book John to Speak: https://johnrmiles.com/speaking/
- Keynotes, books, podcast, and resources: https://linktr.ee/John_R_Miles
- Children’s Book — You Matter, Luma: https://youmatterluma.com/
- Substack: https://www.theignitedlife.net/
Support the Movement: https://startmattering.com/. Every human deserves to feel seen, valued, and like they matter. Wear it. Live it. Show it.
Disclaimer
The Passion Struck podcast is for educational and entertainment purposes only. The views and opinions expressed do not necessarily reflect those of Passion Struck or its affiliates. This podcast is not a substitute for professional medical or psychological advice.
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