Becker’s Healthcare Podcast

In this episode, Paul Chausse, Jr., SVP Revenue Cycle and Chief Revenue Cycle Officer, Tampa General Hospital, discusses how AI agents are reshaping revenue cycle operations, the challenges of the fee for service model, and the leadership skills needed for the next generation of RCM leaders. Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

In this episode, Jeffrey Farber, MD, President & CEO of The New Jewish Home, discusses the organization’s accredited heart failure program within a skilled nursing facility setting. He shares how specialized cardiac rehabilitation, interdisciplinary care, and close partnerships with academic medical centers are helping medically complex older adults recover safely and regain quality of life after hospitalization.

In this episode, Jill Hoggard Green, PhD, RN, FAAN, Trustee for The Joint Commision, Joint Commision International and Health Catalyst, discusses the lasting impact of COVID-19, the importance of balancing financial priorities with clinical innovation, and strategies for supporting and developing the next generation of healthcare leaders and caregivers.

In this episode, Nicolle Castañeda, MBA, MPH, LSSBB, Director, Service Line Strategy, ENT Institute, Parathyroid & Thyroid Institute, TGH at Home, Tampa General Hospital, discusses how Tampa General is expanding ambulatory care, growing its Hospital at Home program, and building more coordinated, patient-centered access models.

This episode recorded live at the Becker’s 16th Annual Meeting features William Morice, President and Chief Executive Officer, Mayo Collaborative Services / Mayo Clinic Laboratories. He discusses leading Mayo Clinic Laboratories through a major business transformation, balancing speed and decisiveness amid healthcare disruption, and ensuring technology and AI investments truly support clinicians and staff workflows. In collaboration with Insight Global.

In this episode, Omar Fattal, MD, MPH, Chief Behavioral Health Officer, NYC Health + Hospitals, shares insights on workforce development, continuity of care, patient engagement and innovative programs designed to improve outcomes and equity for New Yorkers facing mental health and substance use challenges.

In this episode, Rakesh Mathew, MS, MBA, CPHIMS, Interoperability Leader at Jefferson Health Plans, joins the podcast to discuss the financial pressures facing payers and how sustained losses can reduce competition and lead to market consolidation. He shares perspectives on improving affordability and access, and outlines how organizations can prepare for success in 2027 through stronger interoperability and strategic planning.

In this episode, Ronjon Paul, MD, Orthopedic Spine Surgeon, Endeavor Health Medical Group, discusses developing multidisciplinary spine programs, leading within a large health system, and how AI is transforming patient care, clinical decision making, and physician workflows.

In this episode, Nicole Johnson, DNP, MBA, RN, NE-BC, CPEN, Chief Nursing and Patient Operations Officer at Nemours Children’s Health, joins the podcast to discuss how strong work environments and engaged nurses contribute to better patient outcomes. She shares why nursing recruitment and workforce development remain top priorities, along with how expanding virtual nursing programs can support care teams and improve the patient experience.

In this episode, Ian Cohen, MD, Charles and Barbara Strang Medical Director of the Bluhm Cardiovascular Institute, Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital, and Sarah Plaskett, MBA, MMS, PA, Vice President of Operations at the Northwestern Medicine Bluhm Cardiovascular Institute, discuss how they are building advanced cardiovascular programs in community settings through intentional growth, integrated leadership, and a strong focus on quality outcomes.

In this episode, Sam Amirfar, MD, Senior Vice President & Chief Medical and Information Officer at The Brooklyn Hospital Center, shares how the organization is modernizing its IT infrastructure, implementing Epic, and exploring AI applications across clinical, operational, and financial workflows.

In this episode, Ilan Shapiro, MD, MBA, FAAP, FACHE, Chief Health Correspondent and Medical Affairs Officer and Senior Vice President at AltaMed Health Services, joins the podcast to discuss breaking language barriers in healthcare and closing gaps between patients and providers. He shares how improving communication and cultural understanding can lead to better access, stronger relationships, and improved health outcomes.

In this episode, Beth C. Natt, MD, MPH, MBA, Medical Director of Pediatrics at Atlantic Health, joins the podcast to discuss the importance of vaccination education and clear communication with families. She shares insights on operational improvements across pediatric care and addresses the growing burnout clinicians face amid the politicization of medical care.

In this episode, Angelo Sinopoli, MD, Executive Vice President, Value Based Care, Cone Health, and Deepak Sadagopan, MHCDS, Business Lead, Value Based Platform, Risant Health, discuss how evidence based tools, operational transformation, and care coordination are advancing value based care and improving patient outcomes across the healthcare continuum.

In this episode, Lori Lotterman, RPh MPH, Subject Matter Expert in Pharmacy & Healthcare Management, discusses the rapid evolution of pharmacy technology, from paper processes to AI-powered systems and RFID tracking. She also shares insights on mentorship, adaptability, and how automation and compliance tools are transforming healthcare operations and pharmacy practice.

In this episode, Carole Bennett, Vice President of Talent Management and Development at Sutter Health, joins the podcast to discuss using multiple learning modalities to improve accessibility and professional development across the workforce. She shares the benefits of programs like LinkedIn Learning and how Sutter Health is expanding executive development to support future healthcare leaders.

In this episode, Shailu Verma, CEO and Co-Founder, Mila Health, discusses how AI agents are transforming care coordination, patient follow-up, and healthcare accessibility through personalized, multilingual support. He also shares insights on building scalable AI solutions, improving patient engagement, and reducing healthcare costs while maintaining high-quality care.

In this episode, Michael Zwetschkenbaum, President & CFO, RCM Healthcare Solutions, discusses how AI-powered automation is transforming revenue cycle management, patient experience, and healthcare operations. He also shares insights on the growing hospital-at-home movement, ambient listening technology, and the evolving role of AI agents in supporting physicians and improving care delivery.

In this episode, Dennis Campbell II, DHA, RN, FACHE, President, ECU Health Beaufort - a campus of ECHUMC, discusses the future of rural healthcare, workforce development, and expanding access to high-quality care close to home. He also shares leadership insights from his journey as a bedside nurse to hospital president and highlights the importance of purpose-driven leadership, innovation, and community connection.

This episode recorded live at the Becker’s 16th Annual Meeting features Holly McCormack, Chief Executive Officer, Cottage Hospital. She discusses rural healthcare transformation, strengthening workforce retention, reducing reliance on travel staff, and how transparent communication and mission-driven leadership are helping Cottage Hospital navigate rapid change and financial pressures. In collaboration with Insight Global.

In this episode, Bernadette Boden-Albala, MD, MPH, DrPH, Founding Dean, Joe C. Wen School of Population & Public Health; Professor, Health, Society & Behavior and Neurology, University of California, Irvine, discusses building a next-generation public health school, advancing prevention and community health, and preparing future leaders to tackle today’s biggest healthcare challenges.

In this episode, Sweta Sneha, PhD, Dean, C. Lamar and Ann Wright School of Business, Sesquicentennial Chair and Professor, Management Information Systems, Dalton State College, discusses the growing role of AI in healthcare, the impact of social determinants of health, and the urgent need for a digitally skilled healthcare workforce.

This episode recorded live at the Becker’s 16th Annual Meeting features Andrew Mueller, Chief Executive Officer, MaineHealth. He discusses reducing the total cost of care, responding to demographic and technological shifts, and how MaineHealth is balancing innovation, workforce engagement, and AI adoption to strengthen care delivery across northern New England. In collaboration with Insight Global.

In this episode, Tessi Flood, Co-founder and Chief Nursing Officer at Assemble, discusses how clinically informed AI can reduce administrative burden, improve frontline decision-making, and drive stronger quality outcomes across health systems. She also shares why successful AI adoption depends on solving real operational problems, measuring ROI clearly, and building strong partnerships that support long term scalability.

In this episode, Dr. Ivette Motola, Professor of Emergency Medicine and Professor of Medical Education at the University of Miami Miller School of Medicine and Associate Director of the Gordon Center for Simulation and Innovation in Medical Education, alongside Harold Mayfield, Training Coordinator at Richmond Ambulance Authority, discuss how the Essential Stroke Life Support® program is improving stroke recognition, strengthening provider confidence, and helping care teams respond faster in critical moments. This episode is sponsored by the American Heart Association Professional Education H

In this episode, Mohnish Mohanty, Founder & CEO at Intelizen, discusses how AI is reshaping healthcare operations through contract intelligence, revenue optimization, and workflow redesign.

This episode recorded live at the Becker’s 16th Annual Meeting features Jeremy Stephens, Chief Human Resources Officer and Executive Vice President, Tidelands Health. He discusses workforce flexibility, predictive workforce planning, AI in HR, and how strong communication and adaptable leadership are helping Tidelands Health meet the demands of a rapidly growing region. In collaboration with Insight Global.

This episode recorded live at the Becker’s Spring 2026 Payer Issues Roundtable features Betsy Williamson, RN, BS, MHA, Vice President, Quality Performance and Population Health, Medical Mutual of Ohio. She shares how an AI healthcare voice agent is expanding member engagement, improving satisfaction, and enabling care teams to focus on higher impact work while maintaining a human-centered approach to care. This episode is sponsored by Hippocratic AI.

In this episode, Matt Brown, Vice President, Advisory Services and Enterprise Solutions at CHG Healthcare, joins the podcast to discuss key findings from CHG Healthcare’s 2025 Physician Sentiment Research, including the growing importance of leadership transparency, physician autonomy, and workforce flexibility. He also shares how health systems can rethink engagement strategies, AI adoption, and care delivery models to better retain and support physicians in an evolving healthcare landscape. This episode is sponsored by CHG Healthcare.

In this episode, Stephen B. Williams, MD, MBA, MS, FACS, FACHE, Associate Chief Medical Officer, UTMB Clear Lake, Medical Director for High Value Care, UTMB Health System, Chief, Division of Urology, Professor (Tenured), Urology and Radiology, The Robert Earl Cone Professorship, Director of Urologic Oncology, The University of Texas Medical Branch,discusses physician leadership, operational transformation, and the growing impact of artificial intelligence in healthcare.

In this episode, R. Lawrence Moss, MD, FACS, FAAP, President and Chief Executive Officer, Nemours Children's Health, discusses why investing in childhood health can transform long-term outcomes for society, the role of healthcare systems in addressing social determinants of health, and Nemours Children’s innovative work in kindergarten readiness and pediatric global budgeting.

This episode recorded live at the Becker’s 16th Annual Meeting features Christopher Douglas, Houston Market Chief Executive Officer, Advanced Diagnostics Healthcare System. He discusses expanding mobile diagnostics and bedside specialty services, building adaptable teams, and how operational agility and payer mix diversification are shaping the future of healthcare leadership. In collaboration with Insight Global.

In this episode, Steve Moorehead, Vice President of Product, Strategic Planning and Performance Management at Blue Cross Blue Shield of Massachusett, and Marc Pierce, Principal at ECG Management Consultants, discuss why client retention has become a growing challenge for health plans and how organizations can use data-driven insights to identify risk earlier. This episode is sponsored by ECG Management Consultants.

In this episode, Caitlin Walker, Manager at the Delta Dental Community Care Foundation, and Rebecca Cornille, Chief Dental Officer at Vista Community Clinic, join the podcast to discuss expanding oral health access across communities. They share insights on improving coverage for seniors, emphasizing prevention for youth, and the powerful impact of community partnerships in driving better dental health outcomes.

In this episode, Sarah Hollins, Director of Behavioral Health Services at West Virginia University Medicine Camden Clark Medical Center, joins the podcast to discuss the importance of staff support and patient safety in behavioral healthcare leadership. She shares insights on addressing training and practice gaps, and offers her perspective on the future of behavioral health and the evolving needs of patients and care teams.

In this episode, Alda Mizaku, Chief AI Officer at Children’s National Hospital, joins the podcast to discuss expanding ambient documentation across the clinical environment and how AI education serves as the foundation for successful adoption. She also shares how these technologies can improve the patient experience while helping clinicians reduce administrative burden and focus more on care.

In this episode, Antonia F. Chen, MD, Chair and Professor of Orthopedic Surgery at the University of Texas Southwestern and incoming President of the American Association of Hip and Knee Surgeons (AAHKS), and R. Michael Meneghini, MD, CEO and Founder of the Indiana Orthopedic Institute and immediate past president of AAHKS, join the podcast to discuss leadership transitions and the importance of reestablishing communication as new leaders. They also explore how AI dictation tools can reduce administrative burden and improve work-life balance, the impact of Medicaid cuts and financial pressures

In this episode, Garrett Lamp, Orlando Health East Region EMS Liaison, and Alejandra Velasquez-Perez, Orlando Health East Region Pet Therapy Coordinator, join the podcast to discuss the impact of a hospital-based canine therapy program. They share heartwarming stories about Chloe the therapy dog, explain the responsibilities of both the handler and therapy animal, and highlight how these visits bring comfort and joy to patients during their hospital stay.

This episode recorded live at the Becker’s 16th Annual Meeting features Dr. Vi-Anne Antrum, Senior Vice President And Chief Nursing Officer, Cone Health, discussing leadership during rapid industry change, the importance of emotional intelligence and transparency, and how healthcare organizations can create more flexible workforce models that support both patient care and employee well-being. In collaboration with Insight Global.

In this episode, Carl Hoopes, MS, MBA, EVP, Chief Operating Officer, GRAND Mental Health, discusses redesigning behavioral health workflows, leveraging AI and telehealth technology to reduce clinician burnout, and expanding access through new pharmacy and telepsychiatry initiatives.

In this episode, Kelli Tice, MD, Vice President of Medical Affairs and Chief Health Improvement Officer at GuideWell and Florida Blue, joins the podcast to discuss navigating healthcare with limited resources while continuing to improve outcomes. She shares insights on advancing maternal health, the importance of thoughtful decision-making, and how leadership choices can create meaningful impact across populations and communities.

In this episode, Shane Strum, President and CEO of Broward Health, and Matthew Love, President and CEO of Nicklaus Children’s Health System, join the podcast to discuss the expansion of pediatric care through strategic partnerships and collaboration. They share how aligning organizations can improve access, strengthen specialty services, and better meet the growing needs of children and families across their communities.

In this episode, Sham Firdausi, Deputy Chief Financial Officer of the County of Santa Clara Health System, joins the podcast to discuss balancing financial stability with innovation in a rapidly changing healthcare environment. He shares a three-pronged approach to sustainable growth and outlines revenue strategies aimed at supporting long-term operational and financial success.

This episode recorded live at the Becker’s 16th Annual Meeting features John Voight, Vice President and Chief Nursing Officer, Memorial Hermann The Woodlands Medical Center, discussing the rollout of smart room technology, the importance of engaging frontline nurses in AI adoption, and how healthcare leaders can use technology to reduce administrative burden and help clinicians practice at the top of their license. In collaboration with Insight Global.

In this episode, Dr. Gerard Criner, Chair and Professor of Thoracic Medicine and Surgery at the Lewis Katz School of Medicine at Temple University and Director of the Temple Lung Center at Temple Health, shares how multidisciplinary collaboration, data driven infrastructure, and a focus on quality outcomes are driving growth and innovation in lung transplant care. This episode is sponsored by Temple Health.

This episode recorded live at the Becker’s 16th Annual Meeting features David Lubarsky, President and Chief Executive Officer, Westchester Medical Center Health Network. He discusses leading cultural transformation around patient experience, building trust through radical transparency, and leveraging digital innovation and AI to better support clinicians and strengthen healthcare delivery. In collaboration with Insight Global.

In this episode, Molly Gamble, Vice President of Editorial at Becker’s Healthcare, discusses Mayo Clinic’s announced CEO transition and what it signals for the future of health system leadership.

In this episode, Ken Kaufman, Managing Director, Kaufman Hall, reflects on founding Kaufman Hall, the evolution of healthcare systems over the past four decades, and the growing importance of quality, physician talent, and patient experience in hospital leadership.

Hear two post-fracture care specialists share their perspective on how to effectively transition patients’ post-fracture osteoporosis care from the inpatient to outpatient setting. Dr. Aloiya Kremer will share her perspective on best practices for starting a post-fracture osteoporosis care program, while Jacqi Kernaghan will discuss what she has learned about the inpatient to outpatient integration from her work in a specialized osteoporosis clinic. Listeners will gain valuable insights into how to effectively manage patients after they leave the hospital to minimize the risk of subsequent fra

In this episode, Tanner White, FACHE, CEO of Altru Devils Lake, joins the podcast to discuss the importance of keeping care close to home for rural communities. He shares how bringing specialty providers into local markets can improve access and continuity of care, and reflects on what he anticipates for the future of community healthcare delivery.