đź“– Judo Verbal - Un Resumen de Libros para Emprendedores
DescripciĂłn del Episodio
Cuando un cliente te llega enfadado al telĂ©fono, cuando un empleado se cierra en banda, cuando un socio se pone a la defensiva — la mayorĂa improvisa.
Y la mayorĂa se va a casa con la sensaciĂłn de haberlo gestionado mal.
George Thompson era profesor de literatura inglesa en Princeton. A los 35 años se hizo policĂa. Y pasĂł las siguientes tres dĂ©cadas convirtiendo lo que veĂa en la calle en un sistema que entrenĂł despuĂ©s en más de un millĂłn de policĂas, ejecutivos de IBM, agentes del FBI y personal de hospitales en todo Estados Unidos. Lo llamĂł Judo Verbal (Verbal Judo, 1993). Y hoy te lo resumimos.
✅ Por qué tu instinto te traiciona cuando la conversación sube de temperatura
✅ Las 5 verdades universales que están detrás de TODOS los conflictos verbales
âś… Las 4 frases que destruyen una conversaciĂłn profesional sin que te des cuenta
âś… EmpatĂa táctica: la palabra más poderosa del idioma, bien entendida
âś… Los 5 pasos para conseguir cooperaciĂłn sin pelearte (con clientes, empleados, socios o adolescentes)
Si entrenas a tu equipo, si negocias con clientes, si lideras a otros — este episodio te puede ahorrar muchas conversaciones difĂciles que se te van de las manos. La comunicaciĂłn bajo presiĂłn es una habilidad táctica. Se entrena.
đź“– ÂżQuieres este libro? AquĂ lo tienes: SĂşper Comunicadores https://geni.us/judoverbal
đź“„ Notas completas y enlaces: https://librosparaemprendedores.net/390
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