📖 Judo Verbal - Un Resumen de Libros para Emprendedores
Descripción del Episodio
Cuando un cliente te llega enfadado al teléfono, cuando un empleado se cierra en banda, cuando un socio se pone a la defensiva — la mayoría improvisa.
Y la mayoría se va a casa con la sensación de haberlo gestionado mal.
George Thompson era profesor de literatura inglesa en Princeton. A los 35 años se hizo policía. Y pasó las siguientes tres décadas convirtiendo lo que veía en la calle en un sistema que entrenó después en más de un millón de policías, ejecutivos de IBM, agentes del FBI y personal de hospitales en todo Estados Unidos. Lo llamó Judo Verbal (Verbal Judo, 1993). Y hoy te lo resumimos.
✅ Por qué tu instinto te traiciona cuando la conversación sube de temperatura
✅ Las 5 verdades universales que están detrás de TODOS los conflictos verbales
✅ Las 4 frases que destruyen una conversación profesional sin que te des cuenta
✅ Empatía táctica: la palabra más poderosa del idioma, bien entendida
✅ Los 5 pasos para conseguir cooperación sin pelearte (con clientes, empleados, socios o adolescentes)
Si entrenas a tu equipo, si negocias con clientes, si lideras a otros — este episodio te puede ahorrar muchas conversaciones difíciles que se te van de las manos. La comunicación bajo presión es una habilidad táctica. Se entrena.
📖 ¿Quieres este libro? Aquí lo tienes: Súper Comunicadores https://geni.us/judoverbal
📄 Notas completas y enlaces: https://librosparaemprendedores.net/390
💌 ¿Quieres más estrategias como esta, pero directas a tu email cada viernes?
En mi newsletter diaria "Pasa a la Acción" compartimos tácticas específicas que NO están en los episodios de lunes.
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