
Experto en Servicio: Así se crean las experiencias inolvidables | Gabriel Vallejo
Descripción del Episodio
Gabriel Vallejo es una de las voces más influyentes en servicio al cliente y creación de experiencias memorables en Latinoamérica.
En este episodio Gabriel plantea una idea incómoda pero poderosa: el servicio no es un problema de las empresas, es un problema de las personas. Y va más lejos: el reto del servicio es el reto de la vida.
Explica por qué las experiencias memorables no se construyen con manuales ni procesos, sino desde la actitud, el propósito y el alma de las personas. Por qué la tecnología, ni siquiera la inteligencia artificial, puede reemplazar un servicio que nunca se ha construido desde lo humano. Y por qué el conocimiento suma, pero la actitud multiplica.
0:00 Intro
1:52 La historia de su madre y el origen de su amor por el servicio
3:35 Por qué el servicio es una forma de vida
5:00 La fórmula dorada del servicio
8:24 Qué significa tener actitud y perfil de servicio
11:37 El primer paso: encontrar el propósito
14:26 Cómo encontrar tu propósito de vida
19:30 Qué son las experiencias memorables
27:46 Qué significa dedicarle tiempo a la gente
28:01 Las habilidades que deben tener los líderes
34:36 Los comportamientos que marcan la diferencia
37:56 Zappos y servicio al cliente
43:54 Servir a los clientes a través de los empleados
46:24 Cultura y talento humano
48:26 Errores más importantes en la contratación
53:11 Cómo va a cambiar el mundo del servicio en los próximos 5 años
57:38 Preguntas rápidas, no tan rápidas
58:26 Zig-Zag ¿Qué prefieres?
REDES SOCIALES Y SITIO WEB INVITADO:
Instagram: https://www.instagram.com/gabrielvallejol/?hl=en
LinkedIn: https://www.linkedin.com/in/gabrielvallejolopez/
REDES SOCIALES DE DINSTINTO
Instagram: https://www.instagram.com/dinstintopodcast
TikTok: https://www.tiktok.com/@dinstintopodcast
Facebook: https://www.facebook.com/profile.php?id=61556652682569&_rdc=1&_rdr
Twitter: https://x.com/dinstintopod
HOST: DAVID LLANO
https://www.instagram.com/davidllanop
PRODUCTOR AUDIOVISUAL: DANIEL MÁRQUEZ
https://www.instagram.com/danimarquez___
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