372: Will Guidara - The Nobility Of Service: Lessons Learned From The #1 Restaurateur In The World
Descripción del Episodio
The Learning Leader Show With Ryan Hawk
Text LEARNERS to 44222
Full show notes can be found at www.LearningLeader.com
#372: Will Guidara
Notes:
- Sustaining excellence =
- Everyone has the capacity for excellence
- Hard work
- Giving a lot of yourself to something -- A" passion for the thing you're excellent at doing."
- The nobility of service
- It requires getting up on a day when you're tired and not feeling it
- "You need to be on even when you feel off"
- Everyone has the capacity for excellence
- The "pre-shift" meeting -- "As a leader, you have a responsibility to share what inspires you."
- "Everyone craves affirmation."
- Lessons from his Mom:
- She became a quadriplegic when Will was nine
- You can talk things into existence - Will's mom said she wanted to stay alive until he graduated college. And she did it by one day. Doctors said she should have died when Will was 12.
- "What would you attempt to do if you could not fail?"
- The power of non-verbal communication.
- Integrity in the face of adversity - Life is not always awesome. There's always ups and downs. Perspective is key.
- You can talk things into existence - Will's mom said she wanted to stay alive until he graduated college. And she did it by one day. Doctors said she should have died when Will was 12.
- She became a quadriplegic when Will was nine
- Eleven Madison Park - Setting the goal to be the #1 rated restaurant in the world. In 2010, they were #50.
- Seven years later, they were #1.
- "You need to love what you're doing to be great at it."
- There is power in having extraordinary intention
- Strategic planning --
- Be specific and actionable
- Have endless reinvention
- Be willing to take risks
- "Unreasonable Hospitality"
- You need to decide what you want to embody
- "Business like life is all about how you make people feel. It's that simple and that hard." - Danny Meyer
- Hiring:
- "We hired dream weavers from art schools, designers..."
- Experiential design separated them from the rest
- Be present
- Listen to what is being said and what's not being said. Engage with people. Serve them. Meet them where they are.
- "Hospitality is one size meets one" - Have to meet them one at a time
- What's the secret to a happy marriage?
- "Never stop pursuing each other"
- Ruth's Chris - The special calamari strips -- Not on the menu, but available to make an experience exceptional
- The nobility of service... The four words:
- Hospitality
- Excellence
- Education - "A day you aren't learning isn't a day worth living"
- Passion - "Our work matters. What we do matters."
- Meeting at The White House:
- Restaurants during the pandemic
- His dad's advice -- "Adversity is a terrible thing to waste"
- "It's not what happened to you, it's how you respond."
- "Through crisis comes community"
- The Welcome Conference
- "Hospitality is just as much a craft as cooking."
- Will's dad is his hero
- "Next level intense responsibility"
- He never complained
- "Name what you want to accomplish and do it"
- "The secret to happiness is always something to look forward to."
- Here is WHY joining a Learning Leader Circle is a good idea...
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